CONDITIONS
OF BOOKING
It should be noted that
these booking conditions form part of the booking form referred to in the WILDCAT
ADVENTURES website and shall be deemed to constitute part of the contract between
WILDCAT ADVENTURES LTD and the applicant named in the foregoing booking form.
Acceptance of the booking is therefore subject to the following terms and conditions.
1.A
booking will only be constituted by the return of a completed booking form accompanied
by a remittance applicable to your selected holiday as advised by the company.
The balance of the price of the holiday and equipment hire shall require to be
in the hands of the company not later than 90 days before the commencement date
of the tour. The company reserves the right to levy an administrative charge in
respect of late bookings. Should the balance not be paid by the due date, WILDCAT
ADVENTURES reserves the right to cancel the reservation and no refund will be
made.
2. All cancellations must be received IN WRITING at our
office and will be effective from the date of RECEIPT of the cancellation letter.
In this event, the following terms will apply; Bookings cancelled before the expiry
90 days the company will refund all sums paid less deposit paid. Any bookings
cancelled more than 60 days before the commencement of the tour shall be entitled
to return of 50% of the total holiday price (if paid) less the deposit and any
bookings cancelled less than 60 days before commencement of the tour shall forfeit
all sums paid. Exceptions to this policy will not be made for any reason, including
weather, or personal emergencies. Bookings are non transferable. There is no refund
for arriving late or leaving a tour early. In any of the above events there will
be an additional administrative charge of £25 per person (if any amount
over and above the deposit has been paid).
3.Cancellation of
the tour. The company shall use its best endeavours to ensure that there are no
cancellations but reserve the right to cancel the tour should the minimum number
of persons as stipulated within the tour details not book tours by 56 days before
commencement of the tour, or agree to continue with modifications or a reduced
group surcharge. In that event all sums paid by the prospective customer shall
be refunded less an administrative charge of £25 per person. It is understood
that any event or act of war, civil or political unrest, flood, general act of
God, or other force majeure shall constitute a sufficient reason for the company
to cancel the tour. The company is not responsible for additional expenses incurred
by you in preparing for the trip (e.g. non-refundable air tickets, visa fees if
applicable, gear or medical expenses)
4.Price Guarantee. Prices
stated in the WILDCAT ADVENTURES website are per person. Prices do not include
air fares. The information provided in the WILDCAT ADVENTURES website attempts
as far as possible to provide details of the tour undertaken, its duration, route
and nature and details of accommodation and food. Further details will be provided
as known to the company, but if the applicant becomes aware at any stage that
the information does not coincide with the understanding of the position the onus
will be upon the applicant to intimate their intention to cancel the booking in
WRITING before the 90 day period before referred to.
5.Travelling
as a single. Our prices are based on double occupancy. If you require a single
room you will be charged a single supplement regardless of when you book. However
due to some of the remote areas visited, single rooms are limited and therefore
subject to availability. Please refer to the individual tour details for the Single
room supplement.
6.Insurance. It is a condition of joining our tours,
and the responsibility of the applicant to ensure that they are adequately insured
against medical and personal risks covering the tour, including repatriation,
ambulance and air rescue and trip cancellation.
7. If during
the holiday, you have a complaint please discuss the matter immediately with the
tour leader who will take the appropriate action. Should you be dissatisfied with
the result and feel that it has severely affected your enjoyment of the holiday
please write to us within 28 days of your return. We will respond within the same
period and endeavour to resolve the matter to our mutual satisfaction.
8.It
is expressly confirmed that the company cannot accept responsibility for loss
or injury to the applicant arising directly through failure by the applicant or
of machinery provided by the applicant but shall be responsible only in the event
that the loss or injury to the applicant has been directly occasioned by an error
by the company or on its behalf by its representative. Applicants travelling within
vehicles run by the company shall have passenger liability insurance in the normal
manner. You are recommended to insure yourself against any possible risk which
you may incur within the tour. The company shall also not be liable for damages
in the event of cancellation of the tour in relation to any foregoing matter as
specified herein. The Company reserves the right to alter the route as conditions
prevail to accommodate changes in political environment, weather, terrain and
physical condition of participants. The leader's decision is final.
9.By
their acceptance hereof the applicant agrees and accepts that he has read and
understood the terms of these booking conditions and agrees to be bound by same.
The applicant also confirms that he considers himself medically fit to participate
in the tour and that no warranty has been given by the company as to the medical
condition of the applicant. Any information provided by the company in relation
to travel details or requirements in respect of passports, visas, vaccinations
or other requirement which should be required for trips outwith the U.K. is provided
on a voluntary basis and is not to be relied upon by the applicant.
10.Sight
seeing/ historical sights. Entry to many of these are free, however where a charge
is applicable the customer is liable to pay.
11.Payment protection
All eligible payments are held in special trust account in accordance with the
EU package holiday directive.
12.It is the responsibility of
all applicants to meet at the time and designated start point. Participants failing
to connect with the courtesy vehicle are liable for their own expenses to catch
up with the tour.
13. Delays / Changes whilst on tour. WILDCAT ADVENTURES
cannot be held responsible for any unforeseen delays in your ferry crossings,
border crossings, and changes to accommodation while on tour whether caused by
an event or act of war, civil or political unrest, weather, flood, general act
of God, or other force majeure. In the event of a delay or change to ferries,
border crossings, or accommodation participants will be responsible for paying
for the additional costs of ferries, meals and accommodation.
WA-BC-10-02-2009
